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Through our community impact initiative, we’re leading the charge to bring better mental health to our communities.
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Playbooks, customer stories, and best practices for the modern workforce
Our global, high-quality provider network of certified coaches and licensed therapists supports over 50 languages, and includes only those who use evidence-based techniques.
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How do you integrate culturally centered care into your practice?
Being a culturally competent clinician means providing clients with care that is specifically relevant to their diverse identity and experiences. It is important to acknowledge people's identities are more than their skin color or their choice in a romantic partner. I work to engage clients with a holistic approach, assessing cultural factors that contribute to wellness plus those that might increase distress. Incorporating cultural diversity into your practice, and understanding the human experience, is a must for all clinicians.
Why is it important to have diversity in the provider network?
As a second-generation Asian-American, there are lived experiences that echo in my bones: the pressure to succeed, the longing to be accepted and loved, the doubts about self-worth, the wish to be included in a world that sometimes seems ambivalent about inclusion, the cultural complexities of relationships between parents and children who live at the intersection of East and West. I'm deeply honored and humbled to help those who have lived in a world that resonates with my own.
How do you integrate culturally centered care into your practice?
I aim to be as empathetic as possible of my client's experiences using my culturally diverse background and understanding, while also remembering that theirs is completely unique. This might look like being able to speak different languages in the session, or speaking openly about spirituality or faith, sexual preferences and identity, or social and cultural norms.
How do you integrate culturally centered care into your practice?
I am open about my background and views in order to create space to discuss culture, family of origin, and differences with lived experience. I also regularly check in with clients, allowing them to inform me if I've missed a key component of their experience. Finally, I always let my clients know that it is not their job to educate me; I will do the labor to learn the things I may have missed, misunderstood, or was taught falsehoods about.
Why is it important to have diversity in the provider network?
Diversity in the provider network is imperative to helping all clients have the opportunity to join with a provider who can truly see them, hear them, and authentically connect with them to understand their experience. As we know, the therapeutic relationship is one of trust and vulnerability as clients seek to do some of the hardest work of their lives, and a diversified network creates the opportunity to dive deeper with a provider the client truly feels connected with.
Why is it important to have diversity in the provider network?
Having diversity in the network allows people who want to begin their therapeutic journey to find a space that they feel comfortable with. It can be really difficult to make the step into vulnerability by unpacking life experiences, so having access to individuals who have a similar background can be one way to lessen the hesitation. I've had a number of new clients express a sense of relief when I can validate and normalize their experiences.
Why is it important to have diversity in the provider network?
Inclusion is often unnoticed when present, however when it is absent it can be felt and have a profound detrimental impact. This is why it is so important to have diversity within the provider network. A sense of belonging and familiarity are essential when seeking help with personal and sensitive issues. Knowing you have a choice in obtaining treatment from individuals with diverse experiences and backgrounds is one of the first steps to feeling empowered to make healthy changes.
How do you integrate culturally centered care into your practice?
It is a vital part of healing to acknowledge that we are beautifully and uniquely diverse from one another and do not need to assimilate or lose identity to be accepted. I have learned to integrate the client’s cultural identity into any therapeutic modalities. We as practitioners need to go into the client's world and see their issues through their lenses instead of being colorblind and expecting them to blend into our cultural views or act based on fixed values.
How do you integrate culturally centered care into your practice?
Having providers who “look like us” is as important as seeing diversity among our leaders, educators, and entertainers, as it creates an inherent sense of inclusion, openness, and understanding. Ultimately, I believe my purpose as a provider is to establish a comfortable arena for anyone to discuss their concerns, thoughts, and emotions, allowing me to assess and assist with the difficult work ahead of them. This can be broken down into three simple concepts: No assumptions. No judgment. Be real.
Why is it important to have diversity in the provider network?
It is very important to have diversity in the provider network so that clients can be seen, heard, and understood in a way that respects their lived experiences. A nuanced understanding of history, culture, and traditions brings a level of comfort and safety to the therapy experience.
How do you integrate culturally centered care into your practice?
Being a culturally competent clinician means providing clients with care that is specifically relevant to their diverse identity and experiences. It is important to acknowledge people's identities are more than their skin color or their choice in a romantic partner. I work to engage clients with a holistic approach, assessing cultural factors that contribute to wellness plus those that might increase distress. Incorporating cultural diversity into your practice, and understanding the human experience, is a must for all clinicians.
Why is it important to have diversity in the provider network?
As a second-generation Asian-American, there are lived experiences that echo in my bones: the pressure to succeed, the longing to be accepted and loved, the doubts about self-worth, the wish to be included in a world that sometimes seems ambivalent about inclusion, the cultural complexities of relationships between parents and children who live at the intersection of East and West. I'm deeply honored and humbled to help those who have lived in a world that resonates with my own.
How do you integrate culturally centered care into your practice?
I aim to be as empathetic as possible of my client's experiences using my culturally diverse background and understanding, while also remembering that theirs is completely unique. This might look like being able to speak different languages in the session, or speaking openly about spirituality or faith, sexual preferences and identity, or social and cultural norms.
How do you integrate culturally centered care into your practice?
I am open about my background and views in order to create space to discuss culture, family of origin, and differences with lived experience. I also regularly check in with clients, allowing them to inform me if I've missed a key component of their experience. Finally, I always let my clients know that it is not their job to educate me; I will do the labor to learn the things I may have missed, misunderstood, or was taught falsehoods about.
Why is it important to have diversity in the provider network?
Diversity in the provider network is imperative to helping all clients have the opportunity to join with a provider who can truly see them, hear them, and authentically connect with them to understand their experience. As we know, the therapeutic relationship is one of trust and vulnerability as clients seek to do some of the hardest work of their lives, and a diversified network creates the opportunity to dive deeper with a provider the client truly feels connected with.
Why is it important to have diversity in the provider network?
Having diversity in the network allows people who want to begin their therapeutic journey to find a space that they feel comfortable with. It can be really difficult to make the step into vulnerability by unpacking life experiences, so having access to individuals who have a similar background can be one way to lessen the hesitation. I've had a number of new clients express a sense of relief when I can validate and normalize their experiences.
Why is it important to have diversity in the provider network?
Inclusion is often unnoticed when present, however when it is absent it can be felt and have a profound detrimental impact. This is why it is so important to have diversity within the provider network. A sense of belonging and familiarity are essential when seeking help with personal and sensitive issues. Knowing you have a choice in obtaining treatment from individuals with diverse experiences and backgrounds is one of the first steps to feeling empowered to make healthy changes.
How do you integrate culturally centered care into your practice?
It is a vital part of healing to acknowledge that we are beautifully and uniquely diverse from one another and do not need to assimilate or lose identity to be accepted. I have learned to integrate the client’s cultural identity into any therapeutic modalities. We as practitioners need to go into the client's world and see their issues through their lenses instead of being colorblind and expecting them to blend into our cultural views or act based on fixed values.
How do you integrate culturally centered care into your practice?
Having providers who “look like us” is as important as seeing diversity among our leaders, educators, and entertainers, as it creates an inherent sense of inclusion, openness, and understanding. Ultimately, I believe my purpose as a provider is to establish a comfortable arena for anyone to discuss their concerns, thoughts, and emotions, allowing me to assess and assist with the difficult work ahead of them. This can be broken down into three simple concepts: No assumptions. No judgment. Be real.
Why is it important to have diversity in the provider network?
It is very important to have diversity in the provider network so that clients can be seen, heard, and understood in a way that respects their lived experiences. A nuanced understanding of history, culture, and traditions brings a level of comfort and safety to the therapy experience.
How do you integrate culturally centered care into your practice?
Being a culturally competent clinician means providing clients with care that is specifically relevant to their diverse identity and experiences. It is important to acknowledge people's identities are more than their skin color or their choice in a romantic partner. I work to engage clients with a holistic approach, assessing cultural factors that contribute to wellness plus those that might increase distress. Incorporating cultural diversity into your practice, and understanding the human experience, is a must for all clinicians.
Why is it important to have diversity in the provider network?
As a second-generation Asian-American, there are lived experiences that echo in my bones: the pressure to succeed, the longing to be accepted and loved, the doubts about self-worth, the wish to be included in a world that sometimes seems ambivalent about inclusion, the cultural complexities of relationships between parents and children who live at the intersection of East and West. I'm deeply honored and humbled to help those who have lived in a world that resonates with my own.
How do you integrate culturally centered care into your practice?
I aim to be as empathetic as possible of my client's experiences using my culturally diverse background and understanding, while also remembering that theirs is completely unique. This might look like being able to speak different languages in the session, or speaking openly about spirituality or faith, sexual preferences and identity, or social and cultural norms.
How do you integrate culturally centered care into your practice?
I am open about my background and views in order to create space to discuss culture, family of origin, and differences with lived experience. I also regularly check in with clients, allowing them to inform me if I've missed a key component of their experience. Finally, I always let my clients know that it is not their job to educate me; I will do the labor to learn the things I may have missed, misunderstood, or was taught falsehoods about.
Why is it important to have diversity in the provider network?
Diversity in the provider network is imperative to helping all clients have the opportunity to join with a provider who can truly see them, hear them, and authentically connect with them to understand their experience. As we know, the therapeutic relationship is one of trust and vulnerability as clients seek to do some of the hardest work of their lives, and a diversified network creates the opportunity to dive deeper with a provider the client truly feels connected with.
How do you integrate culturally centered care into your practice?
Being a culturally competent clinician means providing clients with care that is specifically relevant to their diverse identity and experiences. It is important to acknowledge people's identities are more than their skin color or their choice in a romantic partner. I work to engage clients with a holistic approach, assessing cultural factors that contribute to wellness plus those that might increase distress. Incorporating cultural diversity into your practice, and understanding the human experience, is a must for all clinicians.
Why is it important to have diversity in the provider network?
As a second-generation Asian-American, there are lived experiences that echo in my bones: the pressure to succeed, the longing to be accepted and loved, the doubts about self-worth, the wish to be included in a world that sometimes seems ambivalent about inclusion, the cultural complexities of relationships between parents and children who live at the intersection of East and West. I'm deeply honored and humbled to help those who have lived in a world that resonates with my own.
How do you integrate culturally centered care into your practice?
I aim to be as empathetic as possible of my client's experiences using my culturally diverse background and understanding, while also remembering that theirs is completely unique. This might look like being able to speak different languages in the session, or speaking openly about spirituality or faith, sexual preferences and identity, or social and cultural norms.
How do you integrate culturally centered care into your practice?
I am open about my background and views in order to create space to discuss culture, family of origin, and differences with lived experience. I also regularly check in with clients, allowing them to inform me if I've missed a key component of their experience. Finally, I always let my clients know that it is not their job to educate me; I will do the labor to learn the things I may have missed, misunderstood, or was taught falsehoods about.
Why is it important to have diversity in the provider network?
Diversity in the provider network is imperative to helping all clients have the opportunity to join with a provider who can truly see them, hear them, and authentically connect with them to understand their experience. As we know, the therapeutic relationship is one of trust and vulnerability as clients seek to do some of the hardest work of their lives, and a diversified network creates the opportunity to dive deeper with a provider the client truly feels connected with.
Why is it important to have diversity in the provider network?
Having diversity in the network allows people who want to begin their therapeutic journey to find a space that they feel comfortable with. It can be really difficult to make the step into vulnerability by unpacking life experiences, so having access to individuals who have a similar background can be one way to lessen the hesitation. I've had a number of new clients express a sense of relief when I can validate and normalize their experiences.
Why is it important to have diversity in the provider network?
Inclusion is often unnoticed when present, however when it is absent it can be felt and have a profound detrimental impact. This is why it is so important to have diversity within the provider network. A sense of belonging and familiarity are essential when seeking help with personal and sensitive issues. Knowing you have a choice in obtaining treatment from individuals with diverse experiences and backgrounds is one of the first steps to feeling empowered to make healthy changes.
How do you integrate culturally centered care into your practice?
It is a vital part of healing to acknowledge that we are beautifully and uniquely diverse from one another and do not need to assimilate or lose identity to be accepted. I have learned to integrate the client’s cultural identity into any therapeutic modalities. We as practitioners need to go into the client's world and see their issues through their lenses instead of being colorblind and expecting them to blend into our cultural views or act based on fixed values.
How do you integrate culturally centered care into your practice?
Having providers who “look like us” is as important as seeing diversity among our leaders, educators, and entertainers, as it creates an inherent sense of inclusion, openness, and understanding. Ultimately, I believe my purpose as a provider is to establish a comfortable arena for anyone to discuss their concerns, thoughts, and emotions, allowing me to assess and assist with the difficult work ahead of them. This can be broken down into three simple concepts: No assumptions. No judgment. Be real.
Why is it important to have diversity in the provider network?
It is very important to have diversity in the provider network so that clients can be seen, heard, and understood in a way that respects their lived experiences. A nuanced understanding of history, culture, and traditions brings a level of comfort and safety to the therapy experience.
Why is it important to have diversity in the provider network?
Having diversity in the network allows people who want to begin their therapeutic journey to find a space that they feel comfortable with. It can be really difficult to make the step into vulnerability by unpacking life experiences, so having access to individuals who have a similar background can be one way to lessen the hesitation. I've had a number of new clients express a sense of relief when I can validate and normalize their experiences.
Why is it important to have diversity in the provider network?
Inclusion is often unnoticed when present, however when it is absent it can be felt and have a profound detrimental impact. This is why it is so important to have diversity within the provider network. A sense of belonging and familiarity are essential when seeking help with personal and sensitive issues. Knowing you have a choice in obtaining treatment from individuals with diverse experiences and backgrounds is one of the first steps to feeling empowered to make healthy changes.
How do you integrate culturally centered care into your practice?
It is a vital part of healing to acknowledge that we are beautifully and uniquely diverse from one another and do not need to assimilate or lose identity to be accepted. I have learned to integrate the client’s cultural identity into any therapeutic modalities. We as practitioners need to go into the client's world and see their issues through their lenses instead of being colorblind and expecting them to blend into our cultural views or act based on fixed values.
How do you integrate culturally centered care into your practice?
Having providers who “look like us” is as important as seeing diversity among our leaders, educators, and entertainers, as it creates an inherent sense of inclusion, openness, and understanding. Ultimately, I believe my purpose as a provider is to establish a comfortable arena for anyone to discuss their concerns, thoughts, and emotions, allowing me to assess and assist with the difficult work ahead of them. This can be broken down into three simple concepts: No assumptions. No judgment. Be real.
Why is it important to have diversity in the provider network?
It is very important to have diversity in the provider network so that clients can be seen, heard, and understood in a way that respects their lived experiences. A nuanced understanding of history, culture, and traditions brings a level of comfort and safety to the therapy experience.
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*Data produced by Modern Health based on sources: Kaiser Family Foundation 2019, Market Watch 2015, ADP 2019, CNBC 2017, Forbes 2018, BenefitResource.com 2017
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Everyone has mental health and that health changes at different times in your life. It’s important that we offer resources to support you no matter where you are.
We want to make sure our employees feel supported as we all adjust to this new way of working.
I’m not sure what we would have done without Modern Health in the early days of the pandemic. Your team has been so nimble and proactive, and your service has been such an asset to our employees. Thank you!
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Only one in 10 therapists on EAP are accepting new patients. With Modern Health, you get instantly matched to a coach and to a therapist in under 2 days. This solution pays for itself when you think about getting people in a good mental state of wellbeing.
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Real and tangible mental health benefits are no longer a “nice-to-have” in your benefits suite. They’re essential. Increasing mental health claims and employee feedback only reinforced the need that we absolutely had to bring on the right mental health partner. At the end of the day, it was a no-brainer to go with Modern Health.
Our main priority was helping employees be more resilient through this ever-changing, critical time. We wanted to take that seriously and move fast with our partnership with Modern Health. Your global readiness was very important when we were deciding on a partner for mental wellness.
Before COVID-19, I thought what you're doing at Modern Health would catch on very quickly because of the pressures that we usually see in the workplace. Now more than ever, people need it, and I think employers will engage more and more in activities that are really taking care of their employees.
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With a global workforce spread across 11 countries, providing support across the organization required a partner with the ability to reach everyone, regardless of location, language preference, or level of need. Modern Health’s ‘One Front Door’ approach to mental health allowed us to frame this resource as something for everyone.
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What really made me decide on Modern Health was the ability to have both coaching and therapy, because while behavioral health is much more talked about now, for some people there is still a stigma around it and a lack of understanding.
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Modern Health is now a destination at Marqeta and something our employees are all familiar with; I would call it an anchor of our well-being here.
It has been inspiring to see our Modern Health Benefit promote mental health awareness not just individually, but among our entire organization.
I’m not sure what we would have done without Modern Health in the early days of the pandemic.
Your team has been so nimble and proactive, and your service has been such an asset to our employees.
Thank you!
Only one in 10 therapists on EAP are accepting new patients. With Modern Health, you get instantly matched to a coach and to a therapist in under 2 days. This solution pays for itself when you think about getting people in a good mental state of wellbeing.
People who have used Modern Health, and this is anonymized data, but you can track their performance as a group down the road. It shows that after people identified issues and worked through them, they’re better employees. There’s no doubt that we reduced attrition.
We were pushing people to our EAP, but we weren’t confident in the kinds of services our employees would get in breadth or personalization. So we evaluated different vendors and were very thorough with our side-by-side comparisons. We had our requirements list and hard data in front of us, and at the end of the day, it was a no brainer to go with Modern Health.
Our main priority was helping employees be more resilient through this ever-changing, critical time. We wanted to take that seriously and move fast with our partnership with Modern Health. Your global readiness was very important when we were deciding on a partner for mental wellness.
Before COVID-19, I thought what you're doing at Modern Health would catch on very quickly because of the pressures that we usually see in the workplace. Now more than ever, people need it, and I think employers will engage more and more in activities that are really taking care of their employees.
With a global workforce spread across 11 countries, providing support across the organization required a partner with the ability to reach everyone, regardless of location, language preference, or level of need. Modern Health’s ‘One Front Door’ approach to mental health allowed us to frame this resource as something for everyone.
What really made me decide on Modern Health was the ability to have both coaching and therapy, because while behavioral health is much more talked about now, for some people there is still a stigma around it and a lack of understanding.
