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Evaluating Mental Health Benefits Vendors: Criteria for Finance Decision-Makers in Global Markets

Finance leaders need mental health benefits that cut costs, scale globally, and deliver measurable ROI while ensuring compliance and equity.

In global markets where medical trend is outpacing wage growth, CFOs face mounting pressure to control health care costs without slowing business momentum. Unaddressed mental health needs drive both sides of the equation—through higher claims costs, lost productivity, and compliance risk. 

For finance leaders evaluating benefits vendors, the question is simple but high-stakes: Will this partner lower costs and complexity while ensuring a consistent, compliant experience for a global workforce?

Below, we break down the strategic and financial considerations that should guide vendor evaluation, backed by hard data and framed with global scale in mind. 

1. Quantify ROI and Control Total Cost of Ownership (TCO)

A strong vendor is both cost-effective and efficient. That means predictable costs, meaningful ROI, and scalable pricing as your workforce evolves.

  • TCO: Factor in implementation fees, integration support, and internal administrative lift, which can quickly erode a “low” per-employee price tag.
  • Pricing Predictability: Fixed PEPM models simplify budgeting and mitigate surprise spending spikes, which is particularly important in volatile headcount cycles. 
  • Medical Cost Decreases: Addressing mental health concerns can reduce the 3.5x increase in medical claim spend that unaddressed mental health concerns cause.

While regional results will differ, U.S. claims data offers a benchmark for potential impact. Employers in a recent study were estimated to achieve measurable health care savings by improving symptoms earlier across the majority of their workforce with Modern Health.

💡 Absenteeism is a Hidden Cost Driver:
Depressed workers are absent an average of 12 more days than workers without depression.

💡 Higher Engagement Carries ROI:
Stronger engagement with Modern Health resources is associated with a 21% reduction in depression risk.

2. Scalability Is Non-Negotiable

A mental health benefit that can’t scale globally is a liability. Without benefit parity across regions, organizations face fragmentation and inconsistent access during change events like acquisitions or divestitures.

  • Geographic Coverage: Confirm cultural fluency, language access, and region-specific protocols across your operating footprint.
  • Change Agility: Vendors must rapidly scale or unwind services to maintain benefit continuity and workforce coverage during organizational transitions.

💡 Global Parity—and Why a Unified Solution Matters:
Globally, only 56% of large employers ensure their EAP or well-being benefits are offered in all countries where they operate, signaling a need for a unified solution over patching together regional coverage.

3. Invest in Quality to Contain Costs

Legacy EAPs don’t deliver. Instead, they often underserve employees and overextend HR teams through poor utilization, limited access, and murky outcomes. Those shortfalls not only erode employee trust but also lead to underutilization of benefits, wasting budget, and missing opportunities to improve health outcomes.

  • Care Access: A strong vendor provides a range of care options, from self-serve to 1:1 care, and evidence-based care with measurable ROI.
  • Quality Outcomes: Think of this as the quality-adjusted life year (QALY) for benefits. Measurable reductions in burnout, attrition, and medical spend should be part of the value story. 
  • Global parity: All employees, regardless of location, should receive equitable access and quality of care.

💡 Employees Aren’t Getting Value From Traditional EAPs:
A recent study showed 80% of employers see EAP utilization rates below 8%.

4. Streamline for Operational Efficiency

Most organizations know the pain of benefit vendor sprawl all too well. HR staff currently spend up to 57% of their time on administrative tasks. 

Moreover, organizations relying on fragmented vendor networks often face redundancy, inconsistent employee experience, and sunk costs, which can be especially acute during organizational change. Choosing a vendor that streamlines operations can keep costs down and tech stacks lean.

  • Consolidation Opportunities: A single vendor means fewer contracts, data feeds, and cleaner invoicing.
  • Systems Integration: Look for HRIS compatibility and robust data flows that support finance and people analytics.
  • Admin Empowerment: A best-in-class vendor will offer self-service tools and strong AM support to empower internal resources to stay focused on high-value work.

💡 Employers Are Supplementing Legacy EAPs to Achieve Care Parity:
In 2025,
31% of enterprise employers say they plan to provide a supplemental network of well-being providers, representing a 23% increase from just two years ago.

💡 Care is Delivered Through our Provider Network:
With Modern Health, 95.5%+ of care is delivered through our proprietary, global provider network, with providers in over 200 countries and territories and care available in 80+ languages.  

5. Align Benefits with Long-Term Business Value

The right well-being benefits investments will align with company-wide priorities, like ESG and digital transformation, by increasing long-term business value and helping finance leaders reduce risk exposure.

  • ESG Goal Alignment: Inclusive, accessible, equitable mental health support builds brand equity and addresses systemic risk in workforce engagement. 
  • Innovation Readiness: There should be a visible roadmap for what’s next, including AI readiness.
  • Strategic Partnership: Beyond access, there should be evidence that a vendor has a strong perspective on long-term value.

By evaluating vendors through a finance lens—looking at ROI, compliance, scalability, operational efficiency, and strategic alignment—employers can ensure their investment protects the business and the people powering it.